Phone 111 when its URGENT but not life threatening

Date published: 13/02/2017

NHS Direct Wales and your local GP out-of-hours service now share this easy to remember number.111. It’s posterfree and will help you find the right advice, support and treatment.

This exciting development is being delivered in partnership between the ABMU GP OOH Service, NHS Direct Wales and the Welsh Ambulance Service. The 111 Wales service is being piloted in Swansea, Bridgend and Neath Port Talbot,. It is part of a plan to improve urgent and unscheduled care and, if successful, could ultimately be rolled out across the rest of Wales.

The 111 service will join up two services that are currently provided by different parts of the NHS in Wales – namely NHS Direct Wales and the GP out-of-hours service. The introduction of this simple, free, memorable three-digit number has been planned in NHS Wales for a number of years because we know people sometimes find it hard to know which service to contact and when. 

Introducing a free-to-call number will make it easier not just to access urgent care but also health information and advice if a patient (or health professional) is unsure about what to do.  It will also help ensure our A&E departments and emergency ambulance service are used only for those patients who need them in a life-threatening emergency.

From a patient’s perspective, the journey through the health service, particularly during the out-of-hours period will start to be become easier to navigate and more simplified.  We will gradually see calls more appropriately dealt with by other professionals and services filtered to those destinations at source.

For further information, please contact the 111 Programme team, E:

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