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3. Working with others

3.1 Consensus building

Currently there seems to be a parallel interest from both the voluntary sector and the Government in engaging citizens in strengthening local democracy and encouraging community participation and engagement in decision making.

Consensus building

Adeiladu consensws

3.2 Community participation and engagement methods

Participation works! Sustainability is one of the key words of the 21st century. Experience has shown that little development is sustainable in the long term unless the local community takes part, is involved and contributes. Community participation and involvement are the foundation stones of this revival of community spirit into action.

Community participation and engagement methods

Cymryd rhan cymunedol a dulliau ymrwymiad

3.3 Partnership

Partnerships are about sharing creativity, risk and responsibility and streamlining tasks to those best suited to do them. If partnerships are established well, the productivity of a partnership is higher than if each partner worked separately, as a result of each partner doing what they do best.



3.4 Compacts

A compact is a protocol, or code of practice, that sets out the principles which statutory agencies and their voluntary and community partners will follow in their dealings with each other. Its purpose is to clarify, develop and embed good relations between the public and voluntary sectors in a specific geographical area.



3.5 Customer care

Customer care is a concept which is at the heart of voluntary sector organisations, many of which originated as user-led groups. As a number of different ‘stakeholders’, each with different claims on the organisation increases, it is helpful to draw up a policy which makes sure that users’ needs are at the forefront of the group. This helps to ensure best services.

Customer care

Gofal cwsmeriaid

3.6 Networks

Networks are groups of like minded people who meet to discuss a common theme or subject. They can facilitate the inclusion of a number of varying sectors e.g. third, public and private, and work across geographical araes or special interest groups.



3.7 Commissioning

Commissioning is the process of specifying, securing and monitoring services to meet people’s needs at a strategic level. This applies to all services, whether they are provided by ythe local authority, NHS, other public agencies or by the private or voluntary sectors.



3.8 Contracts

A contract is an agreement between two or more parties which is recognised by law and which is enforceable through the courts. In general, there is no set form for contracts, they can be written, oral or implied by conduct. There are some exceptions to this basic rule, e.g. mortgages, transfers of patients and contracts of guarantee must be in writing.



3.9 Wales’ International Development Network

This information sheet provides contacts and details of networks and organisations active in international development across Wales’ third sector, as potential sources of advice, support or partnership.

Wales' International Development Network

Rhwydweithiau Datblygiad Rhyngwladol Cyrmu

3.10 Public law remedies – challenging decisions made by public bodies

News of funding cuts is the kind of news that every voluntary organisation dreads, yet many third sector organisations are finding themselves in this situation due to the current financial climate. While some cuts are unavoidable, public bodies sometimes make funding decisions which you may be able to challenge. This information sheet sets out what is expected of public bodies, when a decision may be challenged, how such a challenge can be raised and who may be able to help.

Public law remedies - challenging decisions made by public bodies

Rhwymediau cyfraith gyhoeddus-herio penderfyniadau cyrff cyhoeddus